Leadership Soft Skills Series (3-part certificate)

Are you a leader seeking the skills to lead your teams to greatness as a cohesive unit? This certificate course is for you!

Class #1: Foundation of Communication (5/28/25) (10-11:30 AM)

• Communication in multifamily management
• Roles of effective communication in team and tenant relationships
• Active Listening and understanding team and tenant needs
• Non verbal communication cues and their impacts
• Strategies for clear and concise written communication in emails, notices, and announcements

Class #2: Conflict Resolution & Emotional Intelligence

(6/4/25) (10-11:30 AM)

• Common sources of conflicts
• Recognizing and managing emotions in high stress situations
• De-escalating and creating a line of understanding
• Implementing empathy and understanding perspective
• building rapport and trust.
• Practice

Class #3: Leadership & Team Building (6/11/25) (10-11:30 AM)

• Defining leadership
• Identifying positive leadership and avoiding negative leadership
• strategies for motivating and empowering team members
• building a team culture