ROC

The ROC course is offered to the Independent Rental Owner (IRO), who owns and manages their personally-held multifamily property or properties. The Independent Rental Owner serves several roles in property management, serving as public relations specialist, administrator, chief financial officer, marketing director and operations manager. Independent Rental Owners take the ROC as an overview of the many business practices of property management. With the help of other IROs who devoted their time and expertise to this program, the new Independent Rental Owner will receive the “insider’s view” of property ownership and management practices.

Some of the benefits of the program include:

• Improving efficiency of operations 
• Teaching you how to avoid problems 
• Knowing how to comply with changing regulations 
• Relieving stress and worries 
• Increasing income and reducing costs

 Among the updated content is the addition of new subject matter that directly relates to the Independent Rental Owner. These new topics include:

• Media relations
• Personal safety
• Emergency response and disaster planning
• Human resource management
• Physical versus economic occupancy
• Alternative income opportunities
• Scheduling move-ins/outs
• Lease terminations (military and domestic violence situations)
• Key control
• Resident and neighbor relations

 Subjects include:

• Ownership and property management 
• Employees 
• Preparing the property 
• Rent 
• Marketing 
• Applications 
• Screenings 
• Rental agreements and leasing forms 
• Moving in 
• End of the lease 
• Resident problems 
• Evictions 
• Resident retention 
• Taxes 
• Protecting your investment 
• Section 8